21
Sep
Today, exceptional customer experiences (CX) requires more than just the newest technologies. At its core, it involves designing a human-centred approach to deliver a hyper-personalised Experience, and the inaugural edition of Team Marksmen Network’s CX Transformation Conclave, held on 15th September 2023 in Mumbai, highlighted how CX can be holistic, focused, and clearly linked to business outcomes. By convening senior industry leaders and experts from across the globe to deliberate on the nature of CX, this breakthrough conclave highlighted how the nature of innovation and the ethos of customer centricity is one that transcends boundaries, cultures, and organisations. The speaker…