28
Aug
India, August 28, 2025: Most businesses agree that customer experience is crucial, yet many still juggle disjointed channels, patchy data, and the dreaded “please repeat your issue” loop. That mess frustrates customers, drains budgets, and quietly erodes brand loyalty. We have all felt the pain, whether from a missed delivery update or a chatbot that forgets our last chat. Persistent context gaps keep popping up and ruining otherwise great products. Thankfully, CX Excellence Awards 2025 puts the spotlight on practical fixes, and Helo.ai by VivaConnect steps in with a blueprint that finally makes sense. The solution? Design CX for real…