Helo.ai

India, August 28, 2025: Every brand today is swimming in data, but very few know how to turn it into real customer value. In today’s business landscape, data is everywhere, but too often, it’s left sitting idle. Brands collect it, store it, and analyze it, yet still struggle to turn it into meaningful customer experiences. That’s where Helo.ai believes the future lies: not in more data, but in making data work harder, in real time. “Every click, every purchase, every interaction leaves behind signals,” said Prashant Gadekar, VP & Regional Head – Business Development at Helo.ai, during a panel discussion…

India, August 28, 2025: Most businesses agree that customer experience is crucial, yet many still juggle disjointed channels, patchy data, and the dreaded “please repeat your issue” loop. That mess frustrates customers, drains budgets, and quietly erodes brand loyalty.  We have all felt the pain, whether from a missed delivery update or a chatbot that forgets our last chat. Persistent context gaps keep popping up and ruining otherwise great products. Thankfully, CX Excellence Awards 2025 puts the spotlight on practical fixes, and Helo.ai  by VivaConnect steps in with a blueprint that finally makes sense.  The solution? Design CX for real…